Privacy Policy

Last updated: March 12, 2026

Bloom Movers LLC ("Bloom Movers," "we," "us," or "our") operates the website and online booking platform at bloommovers.com. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services. Please read this policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the site or use our services.

1. Information We Collect

We collect information that you provide directly to us, as well as information collected automatically when you use our website.

Personal Information You Provide

When you request a quote, book a move, or contact us, we may collect:

• Full name
• Email address
• Phone number
• Pickup and delivery addresses (including apartment numbers, floor levels, and access instructions)
• Move details such as move date, inventory, and special requirements
• Payment information (credit or debit card details processed securely through Stripe; we do not store your full card number on our servers)
• Any additional information you voluntarily provide via forms, email, or phone

Information Collected Automatically

• Device and browser information (browser type, operating system, device type)
• IP address and approximate geographic location
• Usage data such as pages visited, time spent on pages, referring URLs, and click patterns
• Cookies and similar tracking technologies (see Section 5)

2. How We Use Your Information

We use the information we collect for the following purposes:

• To provide, operate, and maintain our moving services, including generating quotes and processing bookings
• To process payments securely through our payment processor, Stripe
• To communicate with you about your booking, including confirmations, updates, reminders, and follow-ups
• To respond to your inquiries, requests, and customer support needs
• To improve our website, services, and overall customer experience
• To send you promotional communications (only with your consent; you may opt out at any time)
• To detect, prevent, and address fraud or other security issues
• To comply with legal obligations and enforce our terms

3. Sharing Your Information

We do not sell your personal information. We may share your data in the following circumstances:

• Service providers: We share information with trusted third-party vendors who assist us in operating our business, including Stripe for payment processing, email service providers, and analytics platforms. These providers are contractually obligated to protect your data.
• Legal requirements: We may disclose your information if required to do so by law, court order, or governmental regulation, or if we believe disclosure is necessary to protect our rights, your safety, or the safety of others.
• Business transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction. We will notify you of any such change.
• With your consent: We may share your information for other purposes when you have given us explicit consent to do so.

4. Data Security

We implement industry-standard security measures to protect your personal information, including encryption of data in transit (SSL/TLS) and at rest. Payment information is processed through Stripe, which is PCI-DSS compliant, and we never store your full payment card details on our servers. However, no method of electronic storage or transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our website. These include:

• Essential cookies: Required for the website to function properly, such as maintaining your session and booking progress.
• Analytics cookies: Help us understand how visitors interact with our website so we can improve our services.
• Marketing cookies: Used to deliver relevant advertisements and track campaign effectiveness.

You can control cookie preferences through your browser settings. Note that disabling certain cookies may affect website functionality.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, including providing our services, complying with legal obligations, resolving disputes, and enforcing our agreements. Booking and transaction records are retained for a minimum of seven years for tax and legal compliance purposes. When your data is no longer needed, we will securely delete or anonymize it.

7. Your Rights

Depending on your location, you may have certain rights regarding your personal information. Under the California Consumer Privacy Act (CCPA) and other applicable laws, you may have the right to:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request that we correct any inaccurate or incomplete information.
• Deletion: Request that we delete your personal information, subject to certain legal exceptions.
• Opt-out: Opt out of promotional communications at any time by clicking the unsubscribe link in our emails or contacting us directly.
• Non-discrimination: We will not discriminate against you for exercising any of your privacy rights.

To exercise any of these rights, please contact us at info@bloommovers.com or call (323) 542-2415. We will respond to your request within 45 days.

8. Children's Privacy

Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child under 18, we will take steps to delete that information promptly. If you believe we may have inadvertently collected information from a minor, please contact us immediately.

9. Third-Party Links

Our website may contain links to third-party websites or services that are not operated by us. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites. We encourage you to review the privacy policy of every site you visit.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or for other operational reasons. When we make changes, we will update the "Last updated" date at the top of this page. We encourage you to review this policy periodically. Your continued use of our website and services after any changes constitutes your acceptance of the updated policy.

11. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us: